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#Flowjo user hardware address was not found in database code#
#Flowjo user hardware address was not found in database license#

Q: Do I get billed for everyone who creates a FlowJo Portal account?Ī: You only are billed for the actual licenses that you requested. Q: Can I receive another invitation if the one I got did not work?Ī: Yes, contact the flow cytometry facility for another invitation.

#Flowjo user hardware address was not found in database license#

Q: I did not receive an invitation to create my account when will I receive it?Ī: If you requested an individual license and did not receive an invitation, contact the flow cytometry facility. If you requested a shared computer license, you will not receive an invitation. Q: Who do I contact if I am having issues with my license, FlowJo software, etc.?Ī: Contact instead of the flow cytometry facility. See our FlowJo Portal quick guide for more information.The FlowJo Portal account is not the license itself therefore creating an account will not cause you to get billed.Anyone who wants to use FlowJo must have a portal account regardless if they are using a shared computer account.Go to and then click create account on the bottom left corner of the popup.If you have not heard from the flow cytometry facility about your license, contact the facility directly.įor help with your license, contact the flow cytometry facility.

It can take up to a week or two for a new license to be activated.ĭo not fill out multiple request forms for the same license. The FlowJo Portal system has a new billing system. Mac: Apple ⇒ About this Mac ⇒ More info ⇒ Network ⇒ Locations ⇒ Ethernet 1: ⇒ Hardware (MAC) Addressįill out this request form to add a new license, to move an existing license from one computer to another, to change information associated with a FlowJo license, or to cancel a FlowJo license. PC: Start ⇒ Run ⇒ CMD ⇒ ipconfig/all ⇒ Local Area ⇒ Physical Address

#Flowjo user hardware address was not found in database code#

Make sure that you are linked to a project (fund code or PO#) in your laboratory manager or financial manager of the fund code or PO# to be linked.įind your hardware address (if you are requesting a shared computer license):

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